Privacy Policy

Last updated: 29 September 2026

Express Mobile Laundry respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Express Mobile Laundry (“Express Mobile Laundry”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, contact us, request a quote or use our laundry pickup and delivery services.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.

1. Personal Information We May Collect

The personal information we collect depends on how you interact with us.

We may collect information such as:

  • Your full name
  • Residential, business, pickup and delivery address
  • Email address
  • Telephone or mobile number
  • Suburb and postcode
  • Laundry service requirements
  • Pickup and delivery instructions
  • Preferred service dates and times
  • Details relating to your quote or service request
  • Communications you have with us
  • Feedback, reviews or complaints
  • Information submitted through website forms
  • Information relating to invoices, accounts and payments
  • Information automatically collected when you use our website

Where relevant to providing a service, we may also collect information about accessibility requirements, authorised representatives or other special service instructions that you choose to provide to us.

We only seek information that is reasonably necessary for our business activities and the services you request.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

  • Submit a quote request through our website
  • Complete a contact form
  • Book or enquire about a laundry service
  • Contact us by phone, email or social media
  • Communicate with our staff
  • Subscribe to marketing communications
  • Provide feedback or a review
  • Make an enquiry on behalf of another person or organisation
  • Use our website or online services

In some situations, information may also be provided to us by an authorised representative, support coordinator, family member, business, care provider or another person acting with your authority.

3. How We Use Your Personal Information

We may use your personal information to:

  • Respond to enquiries
  • Prepare and provide quotes
  • Arrange laundry collection and delivery
  • Provide wash, dry, fold, ironing or other laundry services
  • Communicate about your booking or service
  • Confirm pickup and delivery arrangements
  • Provide customer support
  • Issue invoices and process payments
  • Manage recurring services
  • Maintain customer records
  • Improve our services and customer experience
  • Respond to feedback or complaints
  • Send service-related notifications
  • Conduct administrative and business operations
  • Prevent misuse, fraud or security incidents
  • Comply with legal and regulatory requirements

Where permitted by law, we may also use your contact details to inform you about Express Mobile Laundry services, promotions or updates that may be relevant to you.

You can unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting us.

4. Laundry Pickup and Delivery Information

To provide a mobile laundry service, we may need to collect your pickup and delivery address, access instructions and other information necessary for our team to collect or return your laundry.

Please only provide access information that is necessary for completing the service.

Information provided for pickup or delivery purposes will only be used for providing and administering the requested service unless otherwise required or permitted by law.

5. Payment and Billing Information

Where payment facilities are provided, payments may be processed using third-party payment providers.

Express Mobile Laundry may receive information confirming that a transaction has been completed, but payment card information may be collected and processed directly by the payment provider rather than stored on our own website.

We may retain information relating to invoices, transaction references and payment status for accounting, taxation, administrative and legal purposes.

6. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to operate our business or provide our services.

This may include disclosure to:

  • Employees and authorised personnel
  • Laundry pickup and delivery personnel
  • Technology and website service providers
  • Website hosting providers
  • Customer relationship management systems
  • Email and communication providers
  • Payment processors
  • Accounting and bookkeeping providers
  • Professional advisers such as accountants, lawyers or insurers
  • Government agencies, regulators or law enforcement authorities where required by law

We seek to limit information provided to third parties to what is reasonably required for them to perform their services.

7. Third-Party Service Providers

Our website and business operations may use third-party platforms to provide functionality such as:

  • Website hosting
  • Website forms
  • Email delivery
  • Analytics
  • Customer communications
  • Booking management
  • Payment processing
  • Accounting
  • Marketing
  • Data storage and backup

These providers may collect, process or store information on our behalf.

Some technology providers may store or process data using infrastructure located outside Australia. Where applicable, we take reasonable steps when selecting and working with service providers to protect personal information.

8. Overseas Disclosure

Some of the third-party technology services used by Express Mobile Laundry may operate servers or infrastructure outside Australia.

As a result, personal information processed through those services may potentially be stored or accessed overseas.

The countries involved may vary depending on the technology providers we use from time to time.

Where required by applicable privacy laws, we will take reasonable steps in relation to overseas handling or disclosure of personal information.

9. Website Analytics and Cookies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites operate correctly, remember preferences and provide information about website usage.

We may use cookies and analytics technologies to understand information such as:

  • Pages viewed
  • Time spent on the website
  • Approximate geographic location
  • Device type
  • Browser type
  • Referring websites
  • Website interactions
  • Traffic and usage patterns

This information helps us understand how visitors use our website and allows us to improve website functionality and user experience.

You can configure your web browser to reject or delete cookies. However, disabling cookies may affect the functionality of some parts of the website.

10. Google Analytics and Advertising Technologies

We may use services such as Google Analytics, Google Ads, Meta advertising tools or similar technologies to measure website traffic, advertising performance and user interactions.

These providers may use cookies, pixels or similar technologies to collect information about visits to our website.

Information collected through these technologies is handled in accordance with the privacy policies of the relevant providers.

Your browser and the relevant advertising platforms may provide options for controlling advertising cookies and personalised advertising.

11. Security of Personal Information

We take reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Unauthorised modification
  • Unauthorised disclosure

Our security measures may include appropriate website security controls, restricted access to business systems, reputable technology providers, access controls and other reasonable administrative and technical safeguards.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

12. Retention of Information

We retain personal information only for as long as it is reasonably required for:

  • Providing services
  • Managing our relationship with customers
  • Maintaining business and transaction records
  • Resolving disputes
  • Accounting and taxation requirements
  • Legal and regulatory obligations
  • Legitimate business purposes

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate and legally permitted.

13. Accessing or Correcting Your Personal Information

You may contact us if you would like to:

  • Request access to personal information we hold about you
  • Correct inaccurate or outdated information
  • Update your contact details
  • Ask questions about how your information is being handled

We may need to verify your identity before providing access to personal information.

In some circumstances, applicable law may allow or require us to refuse access to certain information. If this occurs, we will explain the reason where reasonably possible and legally permitted.

14. Marketing Communications

If you have provided your details to us, we may occasionally send information about our services, offers or business updates where permitted by law.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in an email, where provided; or
  • Contacting Express Mobile Laundry directly.

Opting out of marketing communications will not prevent us from sending important communications relating to a current booking, invoice, quote or service.

Our website may contain links to third-party websites.

Express Mobile Laundry is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Data Breaches

If a data breach involving personal information occurs, we will assess the incident and take appropriate steps to contain and manage it.

Where applicable, we will comply with notification requirements under Australian privacy laws, including notifying affected individuals and relevant authorities where required.

17. Privacy Complaints

If you have concerns about how Express Mobile Laundry has handled your personal information, please contact us.

Please provide sufficient information about your concern so we can investigate the matter.

We will aim to review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response and applicable privacy legislation provides you with further rights, you may also contact the Office of the Australian Information Commissioner (OAIC).

18. Changes to This Privacy Policy

Express Mobile Laundry may update this Privacy Policy from time to time to reflect changes to:

  • Our services
  • Business operations
  • Website functionality
  • Technology providers
  • Privacy practices
  • Applicable laws or regulations

The latest version will be published on our website.

We recommend reviewing this page periodically.

19. Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Express Mobile Laundry

Email: contact@expressmobilelaundry.com.au
Phone: 1300 502 891
Website: https://expressmobilelaundry.com.au/